Privacy Policy

Introduction

Oneday TPA Inc. ("Oneday") operates www.onedaypro.co and describes how it collects, uses, discloses, and protects personal information of insurance professionals. The company handles information in accordance with this Policy and applicable Canadian privacy laws.

Personal information encompasses information about an identifiable individual, though business contact details used professionally don't qualify as personal information under Canadian law.

Policy Scope

This policy applies to information gathered:

• On the website
• Through email, text, and electronic messages
• Via mobile or desktop applications
• Through third-party advertising linked to this policy

Third-party sites and applications operate under separate privacy policies. The policy doesn't cover offline-collected information or data collected by unaffiliated third parties.

Information Collection

Categories of information collected include:

• Personal identifiers: Name, address, email, phone, date of birth, SIN (for commissions), provincial license number
• Technical information: IP address, browser type, operating system, device identifiers
• Usage information: Pages viewed, search queries, clickstream data
• User contributions: Uploaded documents and forms
• Non-personal data: Aggregated metrics

Collection methods:

• Direct interactions through forms and correspondence
• Automated technologies (cookies, web beacons)
• Third-party sources including regulators and background-check providers

Cookies and Tracking Technologies

The website uses browser cookies, Flash cookies, and web beacons to recognize users, store preferences, and track actions. Users may refuse cookies but may experience reduced functionality. Opt-out tools are available through the Digital Advertising Alliance of Canada.

Use of Information

Personal information is used to:

• Present website content
• Process contracting requests
• Provide services and support
• Process commission payments
• Comply with regulatory obligations
• Improve services and marketing
• Send promotional communications (with consent)

Information Disclosure

Information may be shared with:

• Oneday employees with business need
• Service providers under confidentiality agreements
• Insurers processing appointments
• Regulators or law enforcement
• Parties to business transactions
• Individuals with whom consent exists

The company does not sell personal information to third-party marketers.

Data Transfers

Service providers may process information outside Canada, where local authorities might access it. The company uses contractual and technical safeguards to maintain protection comparable to Canadian standards.

User Rights and Choices

Users can:

• Adjust browser cookie settings
• Unsubscribe from marketing emails via support@onedayinsurance.ca
• Use industry opt-out tools for targeted advertising

Data Security

Protection measures include physical (secure offices, locked cabinets), administrative (need-to-know access, employee training), and technical (encryption, firewalls, two-factor authentication) controls. Users accept transmission risk and must protect their passwords.

Data Retention

Information is retained as long as necessary for contracting, commission processing, legal requirements, and dispute resolution. Afterward, data is securely destroyed or anonymized.

Access and Correction

Users may request access or correction of their personal information by emailing support@onedayinsurance.ca. Identity verification may be required.

Consent Withdrawal

Individuals may withdraw consent at any time, though this may limit service availability.

Children

The website targets licensed insurance professionals only. The company does not knowingly collect personal information from anyone under 18 and will delete such data if discovered.

Policy Updates

The policy may be updated periodically with revisions posted to the website. Material changes will be highlighted appropriately.

Contact Information